Delete your account
GH Discovery · Last updated: 20 October 2026
This page explains how to delete your GH Discovery account and what happens to your data when you do. It applies to the apps listed on Google Play as GH Discovery, GH Discovery Partner and GH Discovery Driver, and to ghdiscovery.com. All three apps use one account, so deleting it closes your account in every app. The developer is Discovery Technologies.
Deletion cannot be undone, and you will not be able to sign in to the account again. We will not delete an account that still holds money (see When we cannot delete it yet), so withdraw or spend your wallet balance first.
How to delete your account
In the app
- Open the app and go to the Account tab.
- Tap Delete my account.
- Confirm it is you. If you have a password, enter it. If you signed up with Google or Apple, or with a phone code, you have no password to enter: leave the field empty and the app asks you to confirm with a one-time code, your PIN or this device instead.
- Your account is closed straight away and you are signed out on every device.
On the web, without the app
- Sign in at ghdiscovery.com/login.
- Open your profile.
- Choose Delete account and confirm it is you the same way: your password, or the identity check if you have no password.
By email
If you cannot sign in or no longer have the app, email privacy@ghdiscovery.com with the subject "Delete my account". Send it from the email address on your account and include the phone number you registered with. We will confirm the request is yours before we act on it. If your account holds money, we arrange to pay it out to you first. We tell you when it is done.
When we cannot delete it yet
We do not delete an account that still has open work, so nobody is left waiting on you. If you have an open booking, order, ride, delivery, rental, dispute, refund or payout, as a customer or as a provider, driver or courier, an event that has not finished, a positive wallet balance, or a wallet withdrawal that has not reached your account yet, the app tells you that deletion is not possible yet and lists each item by type and reference (for the wallet, the amount and currency). Finish or cancel them, and withdraw or spend your balance, then delete again. The list never shows anyone else’s details. A report someone made about you does not stop you from deleting your account.
What we delete
As soon as your account is deleted we remove or overwrite the details that identify you:
- your name, email address and phone number;
- your password, profile photo, gallery and bio;
- your Ghana Card number and its verification reference;
- any link to a Google or Apple sign-in;
- your sign-in sessions, trusted devices and device push tokens;
- your emergency contacts and in-app notifications;
- your saved places, search and activity history, waitlist entries and notification preferences;
- the people you blocked and the reports you made;
- your saved payment cards: we delete them and ask our payment provider to deactivate them;
- if you were a driver, courier, guide, farmer, artisan, service provider, host or organiser: the name, phone, email, date of birth, licence and plate numbers, workshop or farm address, contact details and bank or mobile-money account details on your profile;
Files and saved cards are removed by a background job straight after your account closes; if a service is unavailable it retries until it is done. Your listings are taken off sale and kept only so that past orders still make sense.
What we keep, and for how long
Some records must be kept after your account is deleted, for example to meet tax, accounting and anti-money-laundering rules, or to handle a dispute or a safety report. They stay attached to the closed account, whose account record no longer shows your name, email or phone number.
| Record | How long we keep it |
|---|---|
| Payments, refunds, wallet transactions, payouts, orders, bookings, rides, deliveries and tickets, including the contact details recorded on them | As long as the law requires, generally at least 6 years after the transaction. |
| Order chat and the location trail of an order | 12 months, then deleted. Kept longer only while a dispute, a report on that chat or a legal claim is open. |
| Identity and verification (KYC) documents of providers, drivers and couriers | If you never received money through GH Discovery, we delete them when you delete your account. If you did (earnings or payouts), we keep them for 5 years after your account closes, as anti-money-laundering rules require, and then delete them automatically. |
| Reports other people made about you | Kept for moderation. The report keeps a copy of the reported content until it is resolved, then that copy is deleted. |
| Security and audit logs | As long as needed to protect the service and meet legal obligations. |
| Reviews you wrote | They stay on the listing, shown as written by "Deleted Account". |
See "How long we keep it" in our Privacy Policy for the full list.
Questions
Email privacy@ghdiscovery.com about your data, or support@ghdiscovery.com for anything else. You can also complain to the Data Protection Commission of Ghana at https://www.dataprotection.org.gh.